Your order should be at your door within 3-4 business days of your order confirmation. Expect no duties or extra charges. Please ensure you have provided all important information including a contact number should there be any questions to your location. Once your order is ready for delivery our team will call to verify address and perfect time to have your item delivered.

RETURNS
If for any reason you are unhappy with your Hope Water purchase, please return it and we will refund your order.
Here is how:
Email [email protected] within 2 days of the delivery date Include your order number and “RETURN” in the email subject line We will contact you to collect all pick up information and upon receiving your return, your original payment method will be refunded minus the cost of the shipping fee.

DEFECTS
In the rare case your order has a manufacturing defect, we will be happy to replace the items free of charge. Here is what to do:
Email [email protected] within 2 days of the delivery date Include your order number and “DEFECT” in the email subject line Attach a clear photo of the defect and a clear photo of the item Include whether you would like a refund or exact exchange (pending availability) in the email body We will contact you and your preferred exchange/refund will be issued or exact exchange will be sent to you at no extra cost.

INTERNATIONAL SHIPPING
If you live outside the UAE area please contact [email protected] for delivery options.

This document represents our Terms and Conditions, which govern your membership on and use of hopewater.co, the “Site,” and your purchasing, selling, and use of products through the Site. By accepting these terms and conditions (including the linked information herein), and by using the Site, you consent to follow and be bound by these conditions. This agreement is effective upon acceptance. If you do not accept to follow these Terms and Conditions, please do not access, register with, or use this Site.

By registering on the Site or purchasing or selling products through the Site, you acknowledge and agree to the following terms:

Eligibility for Membership

All members on hopewater.co should be able to form legally binding contracts. Therefore, by using the Site and accepting our Terms and Conditions, you acknowledge that you are at least 18 years of age before you became a member of the Site. We reserve the right to limit or withdraw access to the Site for any member should  hopewater.co believe that member to be under the age of 18 years. The Site is not available to persons whose membership has been suspended or withdrawn by hopewater.co. If you are registering as a business/corporate entity, you acknowledge that you have the authority to bind that entity by these Terms and Conditions and that you and the business/corporate entity will comply with all applicable laws relating to online trading. No person or business entity may register as a member of the Site more than once.

Buyer Protection

Users who shop at hopewater.co receive full or partial refunds if the item is not as described or if they don’t receive their item. This guarantee is offered by hopewater.co to ensure buyers that their purchase is protected against fraud on the Site.

Shipping Fees for Returned Items

In case the returned item is due to our fault, and the buyer claimed to return it within three days of receiving the item, then we will be responsible for the delivery and return shipment fees. If the buyer in such a case claimed an item for return after the 3 days of the date of delivery and the return request is approved, then the buyer will pay the delivery shipment and the return shipment fees.

Return Conditions

Return requests should be made within 3 (three) days from receiving the item. Item should be in the same condition you received it. If you use or damage it, it can no longer be returned. In case you ordered a product and requested a return and the product was found to be damaged, you will bear all delivery and return fees associated with this product.

Entire Agreement

These Terms and Conditions constitute the entire agreement between you and hopewater.co with respect to the subject matter hereof.